Customers may authorize relevant service-related messaging by initiating a text, verbally requesting text updates, or selecting the optional SMS checkbox on our website.
Customer-Initiated Text Messages
A customer may text Heavenly View Landscape Management first to ask a question, request information, or obtain an update.
We respond only with information relevant to the customer’s question, property, estimate, appointment, requested services, work in progress, completed work, photographs, or service follow-up.
A customer-initiated conversation does not authorize unrelated promotional or marketing messages.
Verbal Consent In Person or by Telephone
A customer may ask an authorized representative to send text updates concerning the customer’s property, scheduled work, work in progress, completed work, or requested services.
Before confirming verbal consent, the representative reads the disclosure below and receives the customer’s affirmative permission.
Website Form Consent
As an additional method, a customer may provide a mobile number and select the separate, optional, unchecked SMS consent checkbox on our Request a Quote form.
The form may be submitted without selecting the checkbox, and consent is not a condition of purchasing goods or services.
Verbal Consent Script
The representative sends a confirmation message after verbal consent is received.
Consent Records
HVLM records the customer’s name, mobile number, date and approximate time, consent method, employee receiving consent, and the service-related purpose.
Message Scope and Customer Choices
Messages are limited to customer care and relevant conversational or service-related communications. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out or HELP for assistance. Wireless carriers are not liable for delayed or undelivered messages.
Customer data is not shared for promotional or marketing purposes. Mobile opt-in information and SMS consent are never shared with anyone for any purpose.
Review our Privacy Policy and SMS Terms & Conditions.
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Heavenly View Landscape Management
Customer care and service-related messaging