Heavenly View Landscape Management respects your privacy. This Privacy Policy explains what information we collect through our website, how we use that information, and how we protect your privacy.
Information We Collect
We do not intentionally collect personal information from visitors who simply browse our website.
We collect personal information only when you voluntarily provide it through a contact form, request-for-service form, quote-request form, telephone call, email, or text message.
The information you provide may include:
- Your name
- Telephone or mobile phone number
- Email address
- Property or service address
- Company or property name
- Information about the services you are requesting
- Any additional information you choose to include in your message
How We Use Your Information
We use the information you provide only for legitimate business purposes related to your inquiry or requested services, including:
- Responding to questions or requests for information
- Contacting you about a requested estimate or proposal
- Scheduling an appointment or property visit
- Providing information about our landscape management services
- Communicating about an existing or requested service
- Sending appointment, scheduling, proposal, service, or account-related updates
- Maintaining appropriate business records
- Complying with applicable legal requirements
We do not use information submitted through our website to send unrelated marketing messages.
Text Message and Mobile Communications
When you provide your mobile phone number and expressly agree to receive text messages, you authorize Heavenly View Landscape Management to send you conversational and service-related text messages concerning your inquiry or requested services.
These messages may include:
- Responses to your service inquiry
- Estimate or proposal information
- Appointment confirmations
- Scheduling updates
- Arrival or service notifications
- Questions concerning the property or requested work
- Follow-up communications regarding requested or completed services
Message frequency will vary depending on your inquiry and service needs. Message and data rates may apply according to your wireless service plan.
Consent to receive text messages is not a condition of purchasing goods or services.
You may stop receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance or contact us directly at 704-459-1629.
After receiving an opt-out request, we may send one final message confirming that you have been unsubscribed. We will not send additional text messages unless you later provide consent again. You may also revoke consent through any other reasonable method of contacting us.
Wireless carriers are not responsible for delayed or undelivered messages.
Additional program details are available in our SMS Terms & Conditions.
Data Sharing and Mobile Opt-In Information
Customer data is not shared with third parties or affiliates for promotional or marketing purposes.
Mobile opt-in information and SMS consent are never shared with anyone for any purpose. Any information sharing that may be described elsewhere in this Privacy Policy excludes mobile opt-in information and SMS consent.
We do not sell or rent personal information submitted through our website.
Heavenly View Landscape Management Messaging Terms and Conditions
- The messaging program consists of general conversational and service-related messaging used to answer questions, respond to service inquiries, provide customer support, communicate about estimates and proposals, confirm appointments, provide scheduling updates, and communicate about requested or completed services.
- You may cancel the SMS service at any time by replying STOP to the telephone number from which you received messages. After you send STOP, we will send one SMS message confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us. To join again, sign up through the same opt-in process you used originally, and we will begin sending messages again.
- If you experience issues with the messaging program, reply HELP for assistance. You may also call 704-459-1629 or email accounts@heavenlyviewlandscapemanagement.com.
- Wireless carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply to messages sent to you from Heavenly View Landscape Management and to messages you send to us. Message frequency varies based on communication needs. Questions about your text-messaging plan or data plan should be directed to your wireless provider.
- Questions concerning privacy are addressed in this Privacy Policy. Additional program information is available in our SMS Terms & Conditions.
Sharing of Information
We do not sell or rent the personal information submitted through our website.
We may share information only:
- With employees or authorized representatives who need the information to respond to your request
- With service providers that support our website, communications, or business operations
- When reasonably necessary to prepare, schedule, or perform a service you requested
- When required by law, legal process, court order, or government authority
- When necessary to protect the safety, property, or legal rights of Heavenly View Landscape Management, our clients, or others
We require service providers to handle personal information only for the purposes for which it was provided. Any sharing described in this section excludes mobile opt-in information and SMS consent.
Website and Technical Information
We do not intentionally use the website to create advertising profiles about visitors.
Our website-hosting provider and other technology providers may automatically process limited technical information needed to operate and secure the website. This may include an Internet Protocol address, browser type, device type, date and time of access, requested pages, and security logs.
This technical information is generally used to operate the website, prevent misuse, diagnose technical problems, and maintain security. We do not use it to identify individual visitors for advertising purposes.
Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information submitted to us.
However, no website, email system, text-messaging service, or method of electronic storage can be guaranteed to be completely secure. You should not send highly sensitive or confidential information through an ordinary website form, email, or text message.
Information Retention
We retain submitted information only for as long as reasonably necessary to:
- Respond to your inquiry
- Prepare or provide requested services
- Maintain customer and business records
- Resolve disputes
- Meet legal, tax, insurance, or recordkeeping obligations
We do not share OPT-IN Information with any 3rd party for marketing purposes. Information that is no longer reasonably needed may be deleted or securely disposed of.
Your Choices
You may contact us to:
- Ask what information you previously submitted
- Request that inaccurate information be corrected
- Request deletion of information that we are not legally or operationally required to retain
- Withdraw your consent to receive text messages
- Ask questions about our privacy practices
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and services are intended for property owners, property managers, businesses, and other adults seeking landscaping or property-related services.
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information was submitted, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, communication practices, services, or legal obligations change.
When changes are made, the revised policy will be posted on this page with an updated effective date. Continued use of the website after a revised policy is posted constitutes acknowledgment of the updated policy.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to us.
Heavenly View Landscape Management
You may also contact us through the contact form on our main website.